At Massage by Design, we understand that unanticipated events occur in everyone's life. Unforseen events such as flight delays, car problems, traffic considerations, business meetings, and project deadlines, are just a few reasons why one might consider canceling a massage appointment.

In our committment to provide a unique and outstanding massage experience to all of our clients and out of consideration for our therapists' time, we have adopted the following policies:

ARRIVAL TO THE SPA
Please arrive for your appointment(s) 15 minutes prior to the scheduled starting time. This allows you the time to fill out the appropriate client form, change and prepare for the service. All services offered have a specific time schedule and early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your service(s) may be shortened in order to keep on schedule.

CANCELLATION POLICY
We have a 24 hour cancellation policy. At our discretion, we will require a credit card to book/hold your appointment. Your credit card will not be charged if the appointment is cancelled or rescheduled 24 hours prior or you show up for your scheduled appointment.

If you are booking your massage within 24 hours of the actual appointment, there is no cancellation and you will be charged the full amount of the appointment.

LATE ARRIVAL POLICY
As a courtesy to our other guests and staff, appointments will be automatically cancelled 20 minutes after scheduled start time and charged according to cancellation policy. We regret that late arrivals will not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival.

SEXUAL MISCONDUCT
Sexual misconduct is forbidden. Client understands that any illicit or sexually aggressive remarks, advances or gestures will result in the immediate termination of the session and client will be liable for full payment of the scheduled appointment.

ADDITIONAL POLICIES (prepayments and securing appointment times)
Any service beyond 1.5 hours will require a credit card to guarantee appointment. In some cases, and with certain special packages, a full prepayment will be required at the time the appointment is scheduled. In addition, on services 1.5 hours or more, a minimum gratuity of 20% will be added.

NOTE: We understand that in some cases full prepayment may not be possible due to timing and funds availability. We truly do want each and every client to be able to experience our services and we will do whatever is possible to accommodate every situation. Please feel free to discuss an acceptable prepayment option to hold your appointment, package or service. We are quite happy to arrange a reasonable prepayment.

These policies were adopted to ensure that the therapists time, the spa and its efforts be respected, as well as your scheduled service be a stress-free and relaxing experience.

If you have any questions about our Cancellation Policies, please contact us at (214) 360-4768.

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